Disappointing and sad

This email was sent on the 2/4/25 and still no response!!!

I’m literally on a treadmill that shocks you if you touch the screen right now!!! Pathetic service with arrogant managers that could care less!

Hi,

This is a long overdue mail.

My partner and I have been with Planet Fitness "SIGNATURE" Bedfordview since last year Jan/Feb.

Now, I know that equipment needs fixing and so on but the equipment at this gym is horrid. Most of the running machines (touch screens) don't work. The ones that do, shock you (Which I advised the reception of last year, and nothing was done), they stop randomly because of some issue of something not being connected or the raise function is non-functional.. Today, I had the pleasure of going from machine to machine, trying to find one that worked! (I went to 5) And climbed on one and used the raise function, tried to lower it and what do you know, it malfunctioned. (This has been happening since early last year)

Some of these issues are also on the other machines like the elliptical machines and bikes.

And the track! There is a leak from the roof that causes a huge puddle on the track.... Really?

Most of the machines are dirty, the mats are always dirty.

We are at a "SIGNATURE" gym, yet it feels like we are in a cheap motel gym!

Besides the fact that I requested my contract copy from the gym last year already and still to this date I have not received it.

Our gym fees went up this Jan - do you think it's fair that we struggle in your gym and have to pay for it?????????

Please see the description of what a "SIGNATURE" gym is and honestly tell me that PLANET FITNESS "SIGNATURE" BEDFORD CENTRE is what it describes.

Planet Fitness Signature is a premium brand within the Planet Fitness health and fitness chain, offering a higher-end experience with state-of-the-art equipment, modern facilities, and potentially additional amenities like indoor running tracks. Here's a more detailed breakdown: Premium Experience: Planet Fitness Signature clubs aim to provide a more upscale and comprehensive fitness experience compared to standard Planet Fitness locations. State-of-the-Art Equipment: These clubs feature advanced fitness equipment and technology. Modern Facilities: Signature clubs often boast modern design, updated change rooms, and potentially larger workout areas. Additional Amenities: Some Signature clubs may offer additional amenities like indoor running tracks, specialized training zones, and potentially more group fitness classes. Higher Membership Cost: Due to the premium features, Planet Fitness Signature memberships typically come with a higher monthly cost.