Disappointed with Montana Planet Fitness – No Aircons, No Transparency

I recently subscribed to a two-year membership at Planet Fitness Montana, expecting a comfortable and well-maintained workout environment. Unfortunately, I’ve come to realize that the gym’s air conditioning has not been working for quite some time, and there seems to be no clear timeline for when or if it will be fixed.

Today, I spoke to Monica, a staff member, who could not give me an answer on when the issue would be resolved—not even whether it would be this year. This is extremely frustrating and unacceptable, especially considering how important proper ventilation and air circulation are in a gym setting.

What makes this situation even worse is that this vital information was never communicated to members before or even after I signed up. There was nothing in writing, no notice, no warning—absolutely nothing to inform new or existing members that they would be working out in a gym with non-functioning air conditioning for the foreseeable future. Had I known this upfront, I would have reconsidered my commitment to a two-year membership.

It feels incredibly dishonest and misleading to take people’s money without disclosing such a major facility issue. The least Planet Fitness Montana could do is provide transparent communication and a timeline for fixing the problem. Instead, members are left in the dark, sweating it out in an uncomfortable and unpleasant environment with no answers.

I am extremely disappointed and regret my decision to sign up. I strongly urge others to ask all the right questions before committing to a membership here, because clearly, full disclosure is not part of their policy.