Disappointed customer

Arriving at the gym on Tuesday 16/04/2019 I was told that my membership was cancelled based on an auto renewal. I was told that all I had to do was to give the customer service line a call and that they will assist me to reactivate my account. I did that today 17/04/2019 and when I spoke to the customer care lady I was told that I had to wait because a query will be logged for someone else to contact me and that after I speak to them, then I will have to wait at least 24 hours before my membership will be reactivated. This causes a lot of frustration as this account was cancelled without me telling you to do so and now I have to sit and wait before I can access the gym again. I have a been a happy customer at planet fitness for years now, but this is ridiculous - I would understand if I was the one that cancelled the contract but that is not the case in this instance.