Disappointed client who wants urgent service

Last year November, we invited Planet Fitness gym (Randfontein branch) to come motivate and recruit employees of Dr Yusuf Dadoo Hospital to join the gym with the aim of keeping themselves healthy. I decided to join on the 2nd day of wellness, which was conducted on the 29th November 2017. A gym consultant named Percy was the one who explained the whole process. According to him, the gym offered us a special that if you join the black tag membership, you will pay its rate alongside the companion rate of R279 per month for 2 years. According to him, the offer was available for all branches. I decided to join the Valleyview branch in Krugersdorp, because it was the nearest branch where I currently reside.

Percy promised to transfer all my documents to the Krugersdorp branch. Till today, nothing has happened. I had to travel to Randfontein to discuss my problem with Percy's manager. Fortunately on that day Percy was available. She told me in front of Percy that Percy fed me false information. The only solution to this problem was to cancel the contract so that I can acquire the membership that I wanted. The company promised to deal with Percy for what he did to me as a client. Percy later phoned to let me know that the branch manager gave him a go-ahead to cancel the contract, however he was waiting for the main executive to authorise the cancellation.

Till to date, nothing has happened because they refuse to answer my calls and the debit orders are still continuing on a monthly basis without access to the gym. Another sales consultant named Moses at the Krugersdorp Branch tried to help with the cancellation of this contract, however Percy and his manager were not co-operative at all. They don't care about me nor my consumer rights as a client. On the other hand, I'm losing money despite the fact that I'm not accessing the facility. Please help me to cancel this contract. Regards Palesa Mandlazi