Despicable Service

I went in to activate a voucher and was convinced by a consultant to sign up since they had a great promotion, which included no cancellation fee. My worse mistake was to believe this and I signed up and asked for my contract to be confirmed after I have used the voucher. I decided to cancel after a week as I didn't have time to go to the gym. I was then told to pay a R6000 cancelation fee. I disputed this and spoke to the manager who never bothered to try and resolve my case and I hounded the gym for a whole week asking for them to clear my name and all I kept getting from them is that they will get back to me. No one ever returned my calls and I never got a hold of the consultant ever again. Both the consultant and the cgm were fired.

I eventually thought it had been resolved, up until I was contacted by their attorneys. I did not receive a call, email or an sms from these people notifying me that my matter had not been resolved and I am now told that I owe Planet Fitness R11 000. My cancelation was not processed until the following year. I am trying to resolve it and I am still getting the run around, being told to explain my story and never hearing back from them. Can someone please help me clear my name.