JE
James E
1 reviews | Active since Feb 2025
03 Feb 2025, 19:14
Denied Access to Essential Recovery Equipment – Disappointing Experience
My home gym is Planet Fitness Signature - Hazelwood and this was my first experience back from injury.
I had just arrived at the gym after recovering from a tendon injury in my wrist and searched the entire gym for a 1kg weight to train with, as the 2.5kg weight was too heavy. I finally saw some in the aerobics room. Since there was a class in session, I tried not to interrupt as I went in to grab a weight for my necessary recovery training. However, the instructor pointed at me and asked me to leave the room. So basically, I went to the gym annd needed to do one specific exercise to aid my recovery, only to be asked to leave the only room where there was a suitable weight.
Helpful (0)
Replies (1)0
Replies (1)Planet Fitness's replyOfficial
05 Feb 2025, 09:20Good day, James,
Thank you for reaching out.
We are sorry to learn about your injury and hope you feel better soon, regarding the incident that took place in the class.
We'll speak to our team to communicate better in this instance.
Best regards,
Planet Fitness Team.
Thank you for reaching out.
We are sorry to learn about your injury and hope you feel better soon, regarding the incident that took place in the class.
We'll speak to our team to communicate better in this instance.
Best regards,
Planet Fitness Team.
Planet Fitness's reply05 Feb 2025, 09:20
Official
Good day, James,
Thank you for reaching out.
We are sorry to learn about your injury and hope you feel better soon, regarding the incident that took place in the class.
We'll speak to our team to communicate better in this instance.
Best regards,
Planet Fitness Team.
Thank you for reaching out.
We are sorry to learn about your injury and hope you feel better soon, regarding the incident that took place in the class.
We'll speak to our team to communicate better in this instance.
Best regards,
Planet Fitness Team.
