Defective Gym Equipment

I'm appalled by the Lack of Maintenance on some of the equipment, at Planet Fitness at Midlands Liberty Mall in Pietermaritzburg. In the 6 months that I have been there, the defective equipment up until today has not yet been attempted too, to be Serviced/Fixed. I did enquire with reception, and got told that Instructions to repair, would come from Head Office. I would like to know, what Planet Fitness is doing with the membership fees, which we as customers are paying every month, to use their equipment , which half of it is not even working properly? It's pointless going to a Gym, if half of the equipment is out of order, and having to wait for someone to finish using the equipment/machinery which you also would like to use, is quite frustrating 😡