deducting wrong amounts

We have only been with planet for 2 months, in 2 months we have had 3 separate occasions where we had to sort out problems with them. In total we are going for day 6 of phoning them to try and get our money back. We are 100% meeting the terms for the contract which they also admitted. They assured us that this will not happen again after the 2nd time and that it was a system error which they have not seen before. Now 2 weeks later the same thing has happened to my husbands contract. For the 3rd time we have to spend hours on the phone. I do not want to fight to get my money back every month, but upon asking them if we can be reimbursed and the contract cancelled, their answer was to pay cancellation fees totalling R10 000. How can this be possible if planet is clearly breaching contract and not delivering what I singend up for, the entire time i have been with them. After long discussions yesterday, and promises that they would call us back today first thing, Lungi is not returning the calls as he said. There is just no customer service at all. The reason I signed up for the gym is to<br> decrees stress,, but the past 2 months the gym has only added to my stress. Frustrated!