Debiting customer's account on incorrect dates.

Good day,<br> <br> I would like to lodge a complaint against Planet Fitness for debiting my account wrongfully.<br> <br> First of all, I never receive an invoice and secondly I find it really irritating that I chose for the debit order to be deducted on the 25th. I put money into that account for a reason.<br> <br> I really don't appreciate you trying to debit the account on the 29th!! For two months in a row. I'm under the impression that the debit order went through - no one cares to inform you that it wasn't successful. <br> <br> And then when you get to the gym, you're not allowed to go through because of the outstanding amount.<br> <br> When you try to debit the account and it's not successful, at least give me back the money you couldn't take - now you try to take an insufficient amount and then again the full amount.<br> <br> I never had any problems until recently, and I'm not happy at all.<br> <br> Virgin Active would be a better option.