KK
Kim K
1 reviews | Active since Mar 2009
13 May 2026, 07:41
*********. Debiting account without us being on contract.
*********. Planet fitness debited our account for years without a signed contract, without us going to the gym. They had the incorrect email address. There was no communication from them. And now after asking for documentation they sent incorrect, unsigned, document. They need to settle.
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Planet Fitness's replyOfficial
13 May 2026, 12:25Hi Kim,
Thank you for reaching out and for sharing your concerns with us. We have escalated the matter to the relevant department, and a member of the team will be in touch with you shortly to further investigate and assist.
Regards,
The Planet Fitness Team.
Thank you for reaching out and for sharing your concerns with us. We have escalated the matter to the relevant department, and a member of the team will be in touch with you shortly to further investigate and assist.
Regards,
The Planet Fitness Team.
Planet Fitness's reply13 May 2026, 12:25
Official
Hi Kim,
Thank you for reaching out and for sharing your concerns with us. We have escalated the matter to the relevant department, and a member of the team will be in touch with you shortly to further investigate and assist.
Regards,
The Planet Fitness Team.
Thank you for reaching out and for sharing your concerns with us. We have escalated the matter to the relevant department, and a member of the team will be in touch with you shortly to further investigate and assist.
Regards,
The Planet Fitness Team.