CP
Claire P
1 reviews | Active since Aug 2016
26 Aug 2025, 20:14
Debited twice after cancelleing contract!
I canceled my gym membership in May 2025 and was told that I would have to pay the full fees (after I moved medical aid companies) for May and for the next month (June) as part of the cancelation process, to which I agreed. In July 2025 and now in August 2025 I have been debited TWICE each month for R1149 each month a total of R2298! I called to query this and could never get through and now again I've been debited again for a gym contract that I've canceled 4 months ago. I want my money back.
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Replies (1)Planet Fitness's replyOfficial
28 Aug 2025, 09:41Hi Claire,
Thank you for reaching out! Please note that we will review your membership and get back to you with feedback shortly. We appreciate your patience and understanding.
Best regards,
The Planet Fitness Team. 💙
Thank you for reaching out! Please note that we will review your membership and get back to you with feedback shortly. We appreciate your patience and understanding.
Best regards,
The Planet Fitness Team. 💙
Planet Fitness's reply28 Aug 2025, 09:41
Official
Hi Claire,
Thank you for reaching out! Please note that we will review your membership and get back to you with feedback shortly. We appreciate your patience and understanding.
Best regards,
The Planet Fitness Team. 💙
Thank you for reaching out! Please note that we will review your membership and get back to you with feedback shortly. We appreciate your patience and understanding.
Best regards,
The Planet Fitness Team. 💙
