DEBITED ON CANCELLED GYM CONTRACT

I HAVE PAID A CANCELLATION FEE FOR MY CONTRACT AND FOR THE LAST 2 MONTHS I AM STILL BEING BILLED. I SPOKE TO PRABAKAR RAMPASAD/LEBOGANG GCABASHE/ALICE NENGUVELA ALL OF WHO CONFIRMED THAT IT WAS CANCELED BUT NOT WHY IM BEING BILLED. LEBOGANG GCABASHE, THE LEAST KNOWLEDGED IN HIS JOB TOLD ME ITS NOT IMPORTANT WHY OR HOW IT HAPPENED. IVE SENT NUMEROUS EMAILS AND STILL NO ONE HAS DONE ANYTHING. WHO IS RESPONSIBLE FOR THIS AND WHO IS GOING TO FIX THIS? I WANT MY MONEY THAT WAS TAKEN TO BE RETURNED TO ME. THE AMOUNT OF TIME I HAVE SPENT ON THIS IS RIDICULOUS AND NO AT PLANET FITNESS SEEMS COMPETENT ENOUGH TO GIVE ANY EXPLANATION OR SOLUTION.