1 reviews | Active since Dec 2012
Debit order chaos
Hi there, <br> <br> In January my Discovery Vitality was cancelled. Which, of course, affects my Planet Fitness Membership. <br> <br> I would like to point out that until today when I actually went into the Rivonia branch, I had not been to the gym or received any form of correspondence from them. I assumed that my account was in good standing, as a debit order goes off of my account every month. <br> <br> Firstly, I get paid on the last day of the month. When I signed my contract, this was the case. The debit orders go off on the 26th of the month, bounce back and then go off when my salary comes in. The amount is about R265. When I went to the club today, I was informed that I owed PF nearly R600 for every month since January. This is not an amount I am either able or willing to pay. <br> <br> What I want to know is:<br> 1. Why did the debit order date move without my consent?<br> 2. Why is the debit order not the same as what is reflected on the system?<br> 3. Why have I receive no correspondence/warning that my account was in arrears? <br> 4. How the heck do I sort this out?<br> <br> I cannot begin to explain to you the stress this is causing me. <br> <br> Thank you.
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One of our Member respondents will be in contact to assist .
Yours in fitness
We Thank you for contacting us ,
One of our Member respondents will be in contact to assist .
Yours in fitness
