Debit order

Planet Fitness has continued to deduct my membership fee for one year after I cancelled my membership with them (they have proof on their system that I cancelled my membership). I launched a query in October. Nobody came back to me and nobody kept me up to date as to what was going to happen. <br> End of October the same debit order went off again! I approached them again and asked to speak to a manager, after I was kept on hold for about ten minutes, the agent said the manager will call me back. Needless to say, I'm still waiting.<br> The money of the last debit order was paid back into my account but when I asked about the other about R3 000 that was deducted they kept quiet again. Yet again I am left in the dark. No manager no call center agent getting back to me. This was one week ago! <br> I am not satisfied with the client service of Planet Fitness at all! I will not recommend anybody to join them. I will most definitely not join them again.