Death to automated repsonses

I have been waiting since september 2013 for a refund from Planet fitness, after sending several emails, talking to the the lynnwood branch manager, and customer service, to no avail. I then decided to cancel my contract and told the Lynnwood branch manager in November, who assured me he would do so. To my surprise the gym still debited money from my account begin of January, I therefore went to the branch (the manager was unavailable) and therefore phoned customer service. I asked to cancel my contract (as this had apparently not been done) and to be informed as to what the situation was with my refund. I was told that the cancellation progress was enacted, only to find out today that they cancelled my black tag and not the full contract even after I stipulated several times via my various forms of communication that I wanted it all cancelled. Now I have to wait another month for a cancellation that should've been effective by January, and I have to pay for this incompetence? Furthermore why should I respect any contract when the company has not respected my simple requests as a client?