Customer Services Doesn't Exist

On 27 November 2018 I received an email stating that the Claremont branch will be closing it also stated that "As there is no other Planet Fitness club within the immediate area, your membership will automatically cease from 15 January 2019 unless you choose to transfer your membership to one of the other Cape Town clubs that may be convenient for you. You will be billed pro-rata for the month of January 2019 and will not be debited the annual levy in December 2018." When I was back in the gym in January I asked the staff when they will be closing and they informed me that the gym is no longer closing. I had already by then joined another gym. No further communication was sent to me explaining this. I phoned the customer service department, trust me you wait for hours and hours for this, multiple times I tried. I emailed, left messages and no one gets back to you. Eventually I get through, get a reference then just get an email a day later stating that my query has been resolved. Really? No feedback on what the outcome was? I phone again, wait again for 30 minutes on the line. Get through, get told my membership is cancelled and I ask whether I will be billed in January, " No sir you won't" I ask for a reference number, we'll email this to you now (never get this), guess what my debit order went off this morning. Your customer service department is an absolute joke, you don't even reply to my emails. And now I have to waste my time again to try and get my money reversed and you guys to stop my debit order.