Customer service very bad

I have joined the gym on friday because they were having a black friday special. Firstly they lose my ID now I have to go get a new one. I reported it the very same day but up to this day non of them have called me. I had to go there 5 times make unnecessary phone calls to them and then they say its lost. Second up to this day I'm still waiting for them to call me for the induction. I mean really what's going on with customers service in this Country are there no companies that actually care about their clients. I dont understand anymore because I'm paying them yet I cant get good service.