customer service useless and false informastion

terrible customer service. after joining the gym for my family, we find out the consultant failed to tell us about a january increase and then lies that she told us. but more importantly said we would get the benefits on the black tag members but then management changed their minds and dont allow that for us. the wanderers branch is the guilty party. the branch managers pushed us from pillar to post and the head office service is no better. since mid january they still cant sort this out and now dont even reply to me. the whole service of this group is useless. beware before joining.