Customer care non existent and service is pathetic

I joined in December / Jan and I have the package that allows me set times only.

Up until last week Friday I was able to go to the gym in Plattekloof on a Friday as they would accommodate me as I do cardio and swim normally.

Last week Friday they stopped me saying I cannot gym these times on a Friday. I said to them when should I gym then because they close at 8 pm on a Friday. The child / staff member rep**** sarcastically : You can come for 30 min for a little cardio with a grin on his face. I was so upset as I felt for 10 months this was not a issue to let me in at 7pm to train a bit.

I phoned head office and then got pointed to Jacqueline at the branch. She was unavailable until I asked to speak to head office. She then became available ( Amazing .....)

I told her that why do you advertise you are open until 10 pm during the week and yet we must train in silence as the music gets turned off 30 min before and like last night it get turned off 15 min before the time to close ?? Why must we train in silence ? Also they make you feel like you need to go as they start harassing you the whole time ... I told her that I forgot my flippers for the pool also and she said she would look at it and keep it for me.

I get there the next day to find out that she never even made the efffort to find them under the bench by the pool. ( They were still there ) She also never spoke to the staff as the children / young staff members as they just kept shutting the music down before the time and while you training. This is false advertising as you say you are open until 10 yet push your clients away prior to the time ....

She said they should shut the music down 5 min before the time, but still no change .....

You cannot seem to get through to head office which is pathetic and bad business practice. You are quick to call for our money yet non existent when it comes to customer support ? this is the worst gym I have ever belonged to and me and my family will NOT be renewing or referring anyone as your customer support is worse than Telkom .... As a business owner I find it shocking that you still have clients / members ...

She has clearly not done her duty and clearly you do not care about your members or public image. I cannot believe that you do not even answer your phones really...

I am deeply disgusted in their customer care ....