Custo

I requested an early cancellation of my contract. The call centre responded immediately with a cancellation fee that must be payable within 24 hours to effect cancellation. I obliged to pay this within the timeframe and followed their instructions to email the proof of payment on 2 June 2018.

Planet Fitness have however failed to cancel the contract even though I comp**** with all their requirements. It is now 28 June and they still have not allocated my payment and cancelled my contract. I have phoned the call centre numerous times and I get no where. No one is willing to help me. When I find someone willing to help, they never call me back or respond to emails.

Another debit order has gone off this month when it shouldn’t have as the contract should be cancelled.

The service is appalling and now they are sitting with my money.

I cannot even find someone senior to speak to. I am at my wits end. Hate this business.