Could not join - very disappointing

I was interested in joining Planet Fitness Montana and reached out to find out more about their membership prices and packages. Unfortunately, my experience with the contact person, Waldo, was extremely disappointing. He outright refused to provide any information unless I came in for an appointment, which felt like a forced sales tactic.

In a time where transparency and remote communication are standard, I found this approach outdated and unhelpful. When I mentioned I’d prefer to look elsewhere rather than be pressured into a visit, Waldo became dismissive and rude. He even agreed when I said I’d take my business elsewhere.

If this is the level of customer service Planet Fitness offers to potential members, I’m relieved I didn’t join. A membership should start with respect and openness — sadly, that was not my experience here.