DB
Derich B
1 reviews | Active since Aug 2019
29 Jul 2025, 09:48
**** CONTRACTS/OFFERING!
These guys are ridiculous!! Your child can train for free they say... I moved from Virgin because of this offer. I TOLD THEM I am not the biological father, the father is DEAD! I married the mom. I was told if I can show our wedding certificate as well as his death certificate, it won't be a problem. So I signed up. LOW AND BEHOLD... they CANNOT train with me. I need a court order??!!! I was sold this contract under false pretenses!!!!! I want ALL my money back and this **** contract cancelled!!!!
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Planet Fitness's replyOfficial
30 Jul 2025, 09:36Hi Derich,
Thank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration you've faced regarding the child access policy. We understand how disappointing and upsetting this situation must be. Please rest assured that we are urgently reviewing the details of your membership and the information you were given. A member of our team will be in touch with you shortly to assist with the next steps.
Kind regards,
The Planet Fitness Team. 💙
Thank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration you've faced regarding the child access policy. We understand how disappointing and upsetting this situation must be. Please rest assured that we are urgently reviewing the details of your membership and the information you were given. A member of our team will be in touch with you shortly to assist with the next steps.
Kind regards,
The Planet Fitness Team. 💙
Best regards,
Planet Fitness's reply30 Jul 2025, 09:36
Official
Hi Derich,
Thank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration you've faced regarding the child access policy. We understand how disappointing and upsetting this situation must be. Please rest assured that we are urgently reviewing the details of your membership and the information you were given. A member of our team will be in touch with you shortly to assist with the next steps.
Kind regards,
The Planet Fitness Team. 💙
Thank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration you've faced regarding the child access policy. We understand how disappointing and upsetting this situation must be. Please rest assured that we are urgently reviewing the details of your membership and the information you were given. A member of our team will be in touch with you shortly to assist with the next steps.
Kind regards,
The Planet Fitness Team. 💙
Best regards,