Contract related. Worst service ever.

I signed up on the 7th of January, signed my contract, paid for my tag and can you believe that i am still not added on their system? All im being told by Pelez the sales person is that there is nothing she can do and i must just be patient. I cannot access the gym because im not on their system..all that Pelez tells me and most clients is that they have s backlog..(i dont know how that is a clients problem) I logged 2 formal complaints on their site and i was told they will get back to me in 72 hours. Guess what? They are all silent. All they care about is making sure you pay them andsign a contract. From there you have to run after them. The midrand club is the worst i tell you. Worst service ever from everyone there. They are all clueless.