1 reviews | Active since Oct 2013
CONTRACT NO MORE 2 YEARS
I CALLED PLANET FITNESS BENONI BRANCH ON THE 24TH FEBRUARY 2015 TO CANCEL MY CONTRACT. THEY TOLD ME I OWE R497.80 BECAUSE MY DEBIT ORDER DIDNT GO THROUGH ON THE 27 OF JANUARY 2015. I TOLD THEM I WILL PAY IT ON THE 26 OF FEBRUARY 2015 AND ALSO CANCEL THE CONTRACT. THEY TOLD ME I MUST PHONE THE CANCELATION DIVISION. ON THE 28TH FEBRUARY THEY DEBITED MY ACCOUNT WITH R497.80 AND WITH R477.83. ON THE 2ND OF MARCH 2015 I CALLED THE HEAD OFFICE SO THEY GAVE ME THE NUMBERS OF THE CANCELLATION DIVISION AND I CALLED THEM TO CANCEL MY CONTRACT AS MY CONTRACT HAS EXPIRED ON THE 1ST OF FEBRUARY 2015. THEY TOLD ME THEY CAN NOT CANCEL MY CONTRACT THEY CAN ONLY CANCEL IT ON THE 1ST OF APRIL 2015 AND THEY DEBIT MY ACCOUNT AGAIN ON THE 26TH FEBRUARY 2015. I DONT HAVE MONEY TO PAY PLANET FITNESS ANYMORE. PLEASE HELP ME, I SIGNED A 2 YEAR CONTRACT NOT A 2 YEAR 2 MONTHS CONTRACT.
We thank you for contacting us with regards to your cancellation request.
Our records indicate you have been assisted with the cancellation and advised about the notice period.
Should you require further clarity or assistance kindly contact our customer care line.
Yours In Fitness
We thank you for contacting us with regards to your cancellation request.
Our records indicate you have been assisted with the cancellation and advised about the notice period.
Should you require further clarity or assistance kindly contact our customer care line.
Yours In Fitness
