CONTRACT CLOSED & STILL BEING CHARGED&BAD ATTITUDE

ON THE 30 JANUARY 2015 I HAD PAID MY CANCELLATION FEE WHERE I INFORMED ON THE 4 FEBUARY 2015 MY ACCOUNT IS CLOSED AND ON THE 25 FEBUARY 2015 I HAVE NOW RECEIVED A SMS STATING MY ACCOUNT IS IN ARREARS AND I SHOULD CONTACT THE RELEVANT CLUB WHICH I THEN CONTACTED CLIENT SERVICES AND WAS ASSISTED BY NTABELANG NONDLAZI WHO HAS THE WORST ATTITUDE I HAVE EXPERIECNED AND CUT THE CALL ON ME TWICE AND GOT NO SOLUTION AND FAILED TO TELL ME WHEN I CAN EXPECT FEEDBACK OR WHY I AM RECEIVING SUCH SMSS AFTER BEING TOLD MY IS CLOSED AS PER REF NO PF916893 WHICH IS THE CLOSURE REF AND THE REF FOR MY PAYMENT IS RIV_PIL0153.PLEASE CAN I GET FEEDBACK REGARDING THIS AS I WOULD HATE TO BE LISTED ON ITC AND CANNOT GET ANY REAL HELP FROM THE CALL CENTER.