Contract Cancellation nightmare

<p>I phoned the call centre on 20t January 2016 to cancel my son's gym contract as i had signed for the debit order to come off my account. I spoke to Lebogang Gcabashe and requested cancellation of the contract as my son had another contract with another gym and did not go into PF anymnore. the initial contract was taken out in 2010 amd we never renewed as it was on a month to month basis. i receoved an automated response from PF to confirm cancellation request Ref no. PF1298 and then recd another email to confirm query had been closed. which to me meant that my request had been processed and the contract had been cancelled. on the 16th March 2016 i received an email from Perpetua Tapfumangenyi (Debt Liaison Officer) of PF) to advise that the gym membership is in arrears. i immediately forwarded all the emails to her to advise that i had cancelled the ontract and to date have not had a response. i thought no news was good news - silly me. i then re eived an email from Saya Recoveries on 1 July 2016 to advise that the account had been handed over to them and that we needed to pay immediately. i responded immediately to advise that the contract was cancelled and forwarded all the emails to prove that i had done so. i have been receiving emails since then from Saya Recoveries requesting payment and when i respond different people then respond and to date nothing has been sorted out, in the interim the outstanding balance is just growing and growing. i received a phone call yesterday from Vuyo of Saya Recoveries and explained the situation and my frustration and that the contract was supposed to have been closed in January. Basically i was told that i should have paid a cancellation fee ( for that i do not know as the contract was up long ago) and that my son would be listed on ITC as the contract was in his name. i expoded and told her that if he was listed on ITC then there would be hell to pay. i was then told to go into a branch to sort this out.... i was told by PF that the branches cannot help with the cancellation as they do not deal with accounts and that is why i phoned the call centre number to cancel te contract inthe irst place. now all of a sudden PF branch can help me to sort this out...well i never. i am at the end of my rope as i can understand that there may be one month extra that i had to pay as it was not a full month, buth there is not was that all this money is now due. i was also tolde by Vuyo that the contract was automatically renewed!! i have never heard of a contract being automatically renewed on expiry as as far as i am aware each contract has a term and at the end of the term one month notice should be given to cancel or a new contract has to be entered into. i do not know who to turn to now andi need this matter to be sorted out. the membership number is BED_ARN0003.</p>