Contract Cancellation : Mission Impossible!!
<p>Planet Fitness Call Centre: ***</p> <p> </p> <p>Logged a cancellation call on 19 May 2017</p> <p>Spoke to Patricia</p> <p>Requested to send proof of original cancellation (dated 3 March 2014) to ********** <p>Given Reference number: PF ********** </p> <p>Confirmation that contract will be cancelled on 30 June 2017 as one month’s notice is required</p> <p>Account is arrears of R9259.60</p> <p>Emailed proof of cancellation and spoke to Lesego on Monday 22 May 2017</p> <p>Monday 29 May spoke to Zanele to request written confirmation of cancellation and nil balance</p> <p>Received one line email (full of spelling mistakes) claiming account is closed</p> <p>June 2017 : monthly fee goes off the account AGAIN</p> <p>“SPEAK TO US” SLOGAN!!!!!!</p> <p>13 June – customer service line just rings… unanswered</p> <p>How does one go about cancelling a contract and getting 3 years of fees refunded????</p>