TT
Thapelo T
1 reviews | Active since May 2025
30 May 2025, 07:10
Contract cancelation
Recently I've received inhumane treatment as I've tried to cancel the contract taken for my sister as I can't afford due to recent life developments. The financial department has need given me a situation that'll work for us both and instead shown greed requesting I pay an amount I can't afford once off even after I've requested a payment plan in order to settle. Pure greed and putting themselves first before anything.
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Planet Fitness's replyOfficial
05 Jun 2025, 08:29Hi Thapelo,
Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear about the difficulties you've faced and understand how upsetting and overwhelming this situation must be, especially during a challenging time.
Please be assured that we take your concerns seriously. A member of our team will be in contact with you directly to discuss the matter and work toward a more suitable solution.
We appreciate your patience and the opportunity to assist you.
Kind regards,
Planet Fitness Team
Planet Fitness Team
Planet Fitness's reply05 Jun 2025, 08:29
Official
Hi Thapelo,
Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear about the difficulties you've faced and understand how upsetting and overwhelming this situation must be, especially during a challenging time.
Please be assured that we take your concerns seriously. A member of our team will be in contact with you directly to discuss the matter and work toward a more suitable solution.
We appreciate your patience and the opportunity to assist you.
Kind regards,
Planet Fitness Team
Planet Fitness Team