Contract

I opened a contract at soneike planet fitness for a national membership, but when i tried to access plattekloof planet fitness it said my membership was cancelled. The employees at plattekloof have done everything they could and still didnt succeed. They said they sent the query to customer service, but i have heard nothing from customer service which tells me that you dont care about your clients. I have been paying my fees, but i cannot access plattekloof which is my main club at the moment. If this is how you deal with customers i am really dissapointed.