FM
Freddy M

1 reviews | Active since Jan 2014

07 Jan 2016, 15:49

Continued Billing after Contract Expired

My contract with Planet Fitness expired in Apr/ May 2015.. Details and the mails I have sent to Planet Fitness are below can be made available. Query Ref No: ***. On the dates below, I also stated to Planet Fitness Agents who continued to call me that my contract with them had ended and that they should make sure that billing stops and that a zero balance is effected to my account. Planet Fitness however never stopped and continued to bill me exponentially at that. As at 23/10/2015 the bill stood at R3 269.48 per mail from Annelise Antoinette Badenhorst:<br> -20/03/2015- Physically met Dewald at Planet Fitness Centurion<br> -05/05/2015- Cecil a Call Centre agent<br> -15/05/2015- Tebogo a Call Centre Agent<br> -30/06/2015- Lebogang a Call Centre Agent<br> -I had sent numerous mails for assistance since. Mails to:<br> *'Eloise Labuschagne'

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Replies (1)
Planet Fitness
Planet Fitness's reply08 Jan 2016, 08:33
Official
Hello mailatf,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness