LB
Lynda B

1 reviews | Active since Mar 2009

20 Aug 2015, 19:03

Conned and apalling service

I have made over 20 phone calls to Sean Maskell, the manager at Planet Fitness, Wanderers, in the last 3 days. I have left messages on his answerphone and with the receptionists, and have sent 2 emails. NO RESPONSE.<br> The reason for my call is that 10 days ago I signed up for membership at the gym, had one session there, and the next time I went, exactly one week after I had joined, I found that there were major renovations taking place. In order to access the pool and the ladies showers one has to traverse the gym, to which I object. There is noise and workers are wandering around, making the whole experience totally unpleasant.<br> I realise that renovations have to be done, but when I joined, I wasn't informed that this was going to happen. I feel that signing me up without telling me of the renovations, was non disclosure and in fact a con. It is no good giving me the option of using another gym as this is not want I want. I should have been told about it at my original meeting.

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Replies (1)
Planet Fitness
Planet Fitness's reply24 Aug 2015, 08:28
Official
Hello trouble,

We Thank you for contacting us ,

One of our Member respondents will be in contact to assist.

Yours in Fitness.