Confusion

My family of 4 have been members of your gym in Parklands since 2 July 2013. We were all issued our own tags. We misplaced the tags of my wife and 2 daughters last week. We went to purchase replacement tags for them yesterday (R100 each). My elder daughter was issued with a tag. My youngest daughter does not exist on your system. Surprisingly my wife was 'handed over' to Collections Lawyers in 2014 for an apparent non payment of her tag (How would she have issued a tag without payment?). Nobody has ever been in contact with us regarding any of these issues. <br> <br> What I fail to understand is how all this is possible. We have been at gym on numerous occasions. My wife and the kids have used their own tags to enter the gym all these years. <br> <br> Your staff cannot locate any information / contract / paperwork on us. As per your customer service agents the only solution is provide new paperwork for our daughter who is already a member (remember she had her own tag), and to provide proof of payment of R100 for my wife's gym tag from 2013!!!. My wife cannot purchase a new tag for R100 because she has been handed over and her profile is locked.<br> <br> Please resolve ASAP. We missing valuable gym time