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ntsako M

1 reviews | Active since Nov 2020

04 Oct 2024, 10:00

Concern regarding the immediate dismissal of Personal Trainer Rock

Concern Regarding Immediate Dismissal of Personal Trainer Rock

Dear Planet Fitness Management,

I am writing to express my disappointment and concern regarding the recent dismissal of a personal trainer Rock at the Meadowdale branch. Many members, including myself, have chosen this gym specifically because of the excellent service provided by this trainer, and we have paid our membership fees in full with the expectation of continuing under his guidance.

The immediate termination of this trainer without a thorough and transparent investigation has negatively impacted our experience. If this issue is not properly addressed and the trainer is not reinstated following a fair investigation, we may be left with no choice but to consider terminating our membership.

We value the quality of service provided by your gym but feel strongly that this situation requires immediate attention. We look forward to a prompt and satisfactory resolution.

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Replies (1)
Planet Fitness
Planet Fitness's reply04 Oct 2024, 10:53
Official
 
Good day Nstako, 
 Thank you for reaching out.   We're sorry to learn that you are not happy with the company's decision to terminate the relationship between the parties. 

While we cannot disclose specific details surrounding the decision to terminate, please be advised that any such decisions are made with careful consideration and in compliance with our internal policies and in the best interest of our members. 
 
Best regards,
Planet Fitness Team.