1 reviews | Active since Jul 2015
Con - artist company
I decided to terminate my contract with Planet fitness, because I had to move jobs. However I had already paid in cash for 12 months use and I have only used the gym for about 4 months. Their contact centre adviser told me that I would have to pay an additional fee of R462.00 for the following 12 months which I was unaware of. I find this ********* because I was unaware that I signed a 24 month agreement rather than a 12 month agreement, because I did not have enough time to read through the whole contract since your sales person told me that if I leave the gym and come back, the discount will no longer be applicable to me as I will not qualify as a 1st time visitor any longer, hence I was forced to make an on-the-spot decision within a few minutes of my lunch break, which is ********. I then told them that I do not believe that I should pay that cancellation fee. Furthermore this makes no sense because I have already paid in cash for the 1st 12 months of which I should get a rebate since I will not be using the gym. They con you into signing up with limited time, never giving a copy of the contract and force you into paying something like a penalty for leaving. Customers are last.
We thank you for contacting us with regards to your query.
One of our member respondents will be in contact to assist you.
Yours In Fitness.
We thank you for contacting us with regards to your query.
One of our member respondents will be in contact to assist you.
Yours In Fitness.
