Complete lack of feedback

I have always been on Discovery Medical Aid & as of 1 January, i moved onto my husband's medical aid.<br> I specifically instructed that my Vitality profile must be transferred to my life policy so as to not lose my points etc. On the 1st of January, i was charged a full gym fee of R 565 (my vitality had been cancelled). I ended up arguing with Discovery, who soon sorted this out but said that the gym fee refund would have to come from Planet Fitness. Needless to say i have been basically harassing them to sort this out. they eventually credited my account with a portion but not the correct amount. I had been assured that this query had been escalated and that i would get a response within 3 days- this was on the 2nd of February. I have called and emailed and called some more to follow up. I am still waiting for this issue to be sorted. My emails just get completely ignored. I am absolutely disgusted with this service. To debit my account with a full fee was no problem... to credit it however, clearly a task worth ignoring.