Complaint Regarding Unfair Gym Membership Terms

Dear Planet Fitness,

I am writing to express my frustration with your membership policies, which I find to be unfair and inconsiderate of personal circumstances.

I joined Planet Fitness last year, but I am now unable to attend the gym because my child is under the age of 7, and your facilities do not cater to or allow children. As a single parent without access to a babysitter, this makes it impossible for me to use the services I am paying for.

When I attempted to cancel my contract, I was informed that I would need to pay an upfront fee equivalent to four months of membership. Unfortunately, I cannot afford this amount, and I feel it is unreasonable to impose such a financial burden in these circumstances.

Despite my request to cancel, payments continue to be deducted from my bank account each month. This means I am now forced to pay for an additional 14 months of membership, even though I cannot use the gym. I find this policy exploitative and completely unfair.

I urge you to review this situation and provide a reasonable resolution. I should not be penalized for circumstances beyond my control, and it is unacceptable to require payment for a service I am unable to use.