TR
Tsuki R
1 reviews | Active since Jul 2018
18 Jul 2025, 12:47
Complaint
I have never set my foot in their gym. But they have taken money from my account on several occasions. They are not easily accessible. They do not send any statements they send smses which cannot be rep****. They don’t send email they are not contactable. I’ve been to the gym many times they promise to report to the admin office to contact me and stop the debit order. I’ve been waiting they just keep sending me smses saying I owe them. No statement of account or anything.
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Replies (1)Planet Fitness's replyOfficial
22 Jul 2025, 09:32Hi Tsuki,
Thank you for reaching out. Please note that we have logged a ticket with the relevant department, and one of our agents will be in touch with you shortly.
We appreciate your patience and understanding.
Thank you for reaching out. Please note that we have logged a ticket with the relevant department, and one of our agents will be in touch with you shortly.
We appreciate your patience and understanding.
Kind regards,
The Planet Fitness Team
The Planet Fitness Team
Planet Fitness's reply22 Jul 2025, 09:32
Official
Hi Tsuki,
Thank you for reaching out. Please note that we have logged a ticket with the relevant department, and one of our agents will be in touch with you shortly.
We appreciate your patience and understanding.
Thank you for reaching out. Please note that we have logged a ticket with the relevant department, and one of our agents will be in touch with you shortly.
We appreciate your patience and understanding.
Kind regards,
The Planet Fitness Team
The Planet Fitness Team
