Complaint: ********* and poor service

I Have placed several complaints since the day I have signed up with the Planet Fitness Westwood club regarding the incorrect information given in order to lure me into signing a membership with them, this has been an extreme inconvenience to me and yet i have had no response from the manager of the club or the head office to whom I have escalated the complaint too. I have left numerous messages for the manager of the club to contact me since the 15/04/2024 and to this date 1 month later I have not received any contact from them. I have even complained to another club manager about the issue and they have also failed to communicate the matter or get some sort of resolution put in place, all I receive is a don't care attitude when it comes to my complaint. The maintenance on the facility is very poor The steam room in the ladies has constantly been in repairs and out of order for over a month, the water fountains have not been repaired for drinking water, the stench of sewer on the running track is unbearable, the all round quality of service from this club has been disgracefully poor.