PP
Patr P

1 reviews | Active since Sept 2020

09 Oct 2024, 14:33

complain.

Dear Planet Tambotie, I hope this email will finds well.

I would like to raise complain about one of the help desk consultant whom allegedly stole my property/item while i forgot them at the above mentioned gym. I forgot my earbuds headsets on the 04th October while i finished my session on the floor, when i get home i immediately called the the gym and the consultant by the name of "Tshepang" answered and responded with a confirmation that he saw the headsets on the floor. i told him that i will get them from him and he confirmed that. On the 07th October i was looking forward to receive my headsets from the help desk but the consultant who was there on that day he said he willl provide Tshepang with my contact details as he took them, i was expecting a call on that day throughout unfortunately i did not receive any communicaiton from the him(Tshepang). The following day 08th October i promptly made the consultant who was duty on that morning that i did not receive any communication from Tshepang, instead he told me that Tshepang told him that, He did not see the headsets at all. i am currently disappointed and hurt that Tshepang was dishonest and that he stole my items from me and i feel ****** the fact that he was totally dishonest with me from the the time he confirmed with me over the phone the he saw my headsets as a results he took them without any consent which allowed him to do so. I Therefore expose the fitness professional for Delictual Liability as having misconduct and did not abide by the code of conduct of which was not followed.

0
Replies (2)
Planet Fitness
Planet Fitness's reply10 Oct 2024, 08:19
Official
 
Good day, Patrick,

Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience with the missing earbuds, and we understand your frustration.

Please rest assured that we will conduct a thorough investigation into the incident you’ve described. We kindly ask for your patience as we work closely with the team at the branch to reach a fair and timely resolution.

Best regards,
Planet Fitness Team 
PP
Patr P's update19 Nov 2024, 19:23
Reviewer Update
Good Evening, Planet Fitness

Since i have brought the matter to your attention, i haven't as per your communication/reply on the 10 October 2024 with regard to the experience that i have encountered on my mission earbuds and yet as understanding as you are, i also believe that you understand my curiosity in knowing more...

...And rest assured my patience is also running out as i have been waiting for the results of the investigation since the above mentioned date.

Thank you.