Company negligence

I am writing to formally complain about an incident that occurred at the Planet Fitness branch in Greenstone. On 3 December 2024, I placed valuable items in a locker secured with a lock. These items included my car keys, an Itel phone, money and an iPhone 7 Pro. Unfortunately, someone broke into the locker and stole both phones and the money .

While reporting the theft to the staff, I discovered that another member had experienced the same issue, with their phone also ******. The staff acknowledged that they were aware of frequent thefts occurring at the club. They mentioned that a similar incident had happened earlier that morning in the women’s section. Despite being fully aware of the high incidence of theft, no warning or preventative measures had been put in place to protect members’ belongings.

When I raised my concerns, I was met with an unhelpful and dismissive attitude. I was told that there was “nothing the club could do” and that I wasn’t the first person, nor would I be the last, to have items ****** at this location. The staff mentioned that several phones had already been ****** earlier that day and cited budget constraints as the reason for not implementing security measures.

Given that Planet Fitness regularly communicates with members about closing hours and promotions, I would have expected similar communication regarding the ongoing theft problem. This lack of action and transparency is deeply disappointing.

I am devastated by the loss of my belongings and frustrated by the lack of support or guidance from the staff. They provided no information on steps I could take to recover my ****** items or any assistance in addressing this issue. Instead, I was met with insensitivity and indifference.

I expect a thorough investigation into this matter and a response outlining the measures Planet Fitness will take to prevent such incidents in the future. Additionally, I would appreciate clear communication regarding any support the club can provide in recovering my ****** property. I urge Planet Fitness to take this matter seriously. Sincerely, Joseph