Communication and service sucks at planet fitness Claremont

<p>I am Really not happy at all with the level of service provided at the branch in Claremont from staff there or the GM,I went to the planet fitness in Claremont with no assistants on the matter below. There were six people at the front desk and still no one could give me a second of there time to help or even attempt to assist me and it wasnt busy at all,they would rather speak to each other about what they will be doing the weekend,is this the level of service you provide? </p> <p> </p> <p>Coming to the main issue ,I was told when signing up that there was a special running for R199 per month and it will only be a six months contract since I wasn't sure if I wanted to join, if I'm happy with the gym and would like to stay I can sign a twelve month contract after the six month contract expires I was told. I used the facilities for less than two months and paid for those two months cash and decided not to return, since I was not happy with the gym. I fully understand paying for the four months left with the contract signed, but now I'm being charger R2119 for what?? I was never told that I would have to pay for anything more than the six months, this is really unacceptable. Besides the fact that they are trying to suck money out of me, I am now being threatened with legal action, where I never even received a SMS or a email saying anything before this one. What kind of a business are you guys running, are you trying to chase away your clients or build a solid clientele base.</p> <p>You can't inform your clients that its only a six months contract and will only be liable to pay for that and then charge them a ridiculous amount. After phoning more than 20 times to speak to someone in charge I finally got a email address for ashieq a so called "GM" that i could only contact via email since he is just never available to speak too clients. I have emailed him and he first rep**** with to many exuses, saying his new and many staff there were new too, but he will investigate the matter for me.Then three days later he emails me saying that I have to email customer service and after they will contact him and then only can he do something...I was shocked!!! And the worst thing is I emailed customer service three times before emailing ashieq with no reply. What is going on at this gym?? </p>