Charging for Services not rendered

<p>Good day</p> <p> </p> <p>About 2 yrs and 7 months ago, I cancelled my Planet fitness Membership due to changing locations from JHB to DBN. I have never chaecked my bank statement until the 21 of June 2017 only to find that Plannet fitness has been illigally taking money from my account. I logged a Call with them (REF No. PF ********** ) on the 22 of June 2017 and was told by Auna Notumi (Call centre agent) that my refund would be paid into my account after 10-15 days from logging of this complain. Today I spoke to Kokie Sekino (Call Centre Agent) who has advise me that my refund was never approved and it will not be paid today. She said she will get a manager (Shareen Grove) to approve it and it will be paid next week friday.<br /><br />This is bad service that over and above *****ing my money I still struggle with getting my refund back. I am very dissapointed i did not even get an apology from them for *****ing my money (An email on their system is present as proof that I did request for them to cancel my membership)</p> <p> </p> <p>Kind regards</p> <p>Phumula M</p> <p> ********** </p>