DS
Dean S

1 reviews | Active since Jul 2012

10 Jun 2015, 13:50

Charged for over a year after contract expired

I took out a one year contract with planet fitness in 2013 which expired in 2014, after it expired I dropped a letter off confirming that I did not want to continue my account. I received an email from Saya Recoveries last week stating I owe R 6274,50 to Planet Fitness. After many emails asking the Manager to contact me or even send my original contract in a legible form (SAYA sent one but I cannot read it). I would like the CCTV footage from the day I dropped off my form to see which employee received it and my original contract sent to me so I can read the fine print.<br> <br> No money has come off my account or credit card since I cancelled it and I have not been to gym in over a year. Planet fitness could have at least called to say I have an outstanding account with them as they have all my details.<br> <br> I think this is shocking from Planet Fitness and plan to take this further if this is not resolved ASAP. As I see from the the other complaints on Hello Peter, this is not the first time it has happened. This is not very responsible from such a large company.

0
Replies (1)
Planet Fitness
Planet Fitness's reply11 Jun 2015, 08:35
Official
Hello dks***0,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness.