Cannot get through to the call centre

Excerpt of the email I sent to [Email Removed]<br> <br> To whom it may concern,<br> <br> I would like to cancel my membership with Planet Fitness effective immediately.<br> I have been trying to do this via the phone (***) but every time I just get a message that informs me that I will get a call back in 3 business days.<br> No one has called me back or anything, this is more than 3 weeks ago!!!<br> <br> I want to switch over my Discovery Vitality benefit to Virgin active because I have moved and they are extremely close to me.<br> Now I have been billed again (R349.50 PF GYM FEE - *** - today 03/04/2015) this month and I cannot switch my Discovery Vitality benefit over to Virgin Active for another month (And be billed *again*) until I cancel with Planet Fitness.<br> <br> I am a patient person, but it is now running thin.<br> Planet Fitness is making it unnecessarily difficult for me to cancel my membership and that is not treating the customer fairly.<br> <br> Please cancel my membership effective immediately.<br> If you cannot comply with this cancellation request (and especially if you do not refund the 349.50 for April) <br> <br> Cut short cause of HP character limitation, but that is most of it.