Cannot freeze membership because of "insufficient visits"

Utterly disgusted that Planet fitness will not freeze my membership because "I have not visited the gym sufficiently" in the last 12 months.

This despite the gym being closed for many months due to Covid and me not being comfortable attending since the reopen due to the crisis.

They still happy to take the full payment every month since they reopened which they want me to continue paying.

The suggestion by the call center agent is to cancel and then apply for a new membership when I'm ready to come back. But that will mean I won't qualify for discounts if I meet the 36 visits criteria.

I can only speak to a retention agent AFTER i cancel. Surely you want to retain members.