Cannot access the gym...safely.

Hello, i have a limited access membership at Planet Fitness Roodepoort, i get the times, and that is not the issue. The issue is that with load shedding and the high prevalance of COVID during winter, one cannot expect to conform to the normal operating hours, because Loadshedding usually impacts at 8pm. Also with Loadshedding lights, robots etc, are all out and safety is a concern. So why not allow members the option to start there gym session earlier before loadshedding starts. I spoke to Zinhle at the call centre and they point blank refuse to make any exceptions, even if its for a limited time , she talks about the contract. Well loadshedding and COVID is also not on the contract. I even wanted to cancel my membership and she did not even discourage me from doing so. Is this how you look after members of over 5 years of paying membership fees. This is unacceptable, given the circumstances that we find ourselves in, as with COVID and Loadshedding, nothing is normal currently.