Cancelling membership

<p>I have given one months notice on 31 October 2016 for both me and my boyfriends memberships. First we went to the club and they could not help us and said we should send an email. Which we did. I am now trying to phone customer service in order to confirm cancellation, but holding on for 30 minutes. My problem is that I had a membership prior and when cancelling was given the run around and Planet Fitness deducted another 3 months after cancelling. Only when I seriously lost it did they cancel, but never refunded me. Now I am trying to prevent that but given the run around again.</p>