AP
Angela P

1 reviews | Active since Oct 2015

27 Oct 2015, 12:23

Cancelled Membership but got handed over by Planet

I cancelled my membership with Planet Fitness, I cannot remember the exact date or year as it been so long.<br> Maybe 5 or 6 years ago. I was still receiving billing each month and I spoke to a Samantha someone in 2012-13 and I explained that I have cancelled my membership. The only reason why I remember her name is that my step moms name is also Samantha. She then said she can't find a cancellation letter on the system but If I resend it, she will reprocess - which I did. We are now in 2015 and I have been handed over for Debt Collecting because of this.<br> <br> Can someone please assist me from Planet Fitness, this is unfair towards me as I have done my part!!<br> <br> What more do they want, because their staff is ***********.<br> <br> I hope that I will get a speedy response from them, otherwise I will definitely have to consult a lawyer.

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Replies (1)
Planet Fitness
Planet Fitness's reply27 Oct 2015, 16:18
Official
Hello Angela23,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness