EB
Elsbeth B

1 reviews | Active since Jun 2015

02 Jun 2015, 15:17

Cancelled membership

Dear Sirs,<br> Plante fitness membership R113034<br> we signed a family contract for three years with Planet Fitness om 16.4.2010. Before we signed up we put it in writing to Planet Fitness that we did not wish to extend the contract after expiry In May 2013 we received their letter dated 9.2.13 advising us that our contract would continue on a month to month basis after expiry of the contract.. I immediately emailed the company enclosing a copy of their letter advising them that we do not wish to continue with their contract. We asked them to acknowledge our cancellation. We received no reply. We then contacted the Club General manager Garth Williams asking him in three emails in May 2013 to acknowledge our cancellation. In the meantime Planet Fitness was taking off our account the monthly premiums. Mr. Garth Williams finally confirmed on 10.6.2013 that no further payments come off our account as we had provided a letter of cancellation. Today we receive a statement from Saya Recoveries advising that my husband owes an amount of R9087.65. This is a disgrace after all the efforts to have the contract cancelled. Shame on you Planet Fitness

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Replies (1)
Planet Fitness
Planet Fitness's reply03 Jun 2015, 15:37
Official
Hello ebarrow,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness.