Cancelled Gym Membership with Planet Fitness, but they continued to debit my account

Dear Planet Fitness Team,

I cancelled my gym membership via telephone and receive the confirmation email on 1 Feb 2018. Below is the copied confirmation email that was received (I have the original email as proof). I did not check my debit orders and thought it would be cancelled automatically. To my disgust I realized a year later that PF still debited my account monthly without my permission or authorization thus "*****ing from me". I spoke to a consultant over the phone and she could not trace any cancellation from my side. She did in fact cancelled my membership now (March 2019). I placed a request on the planet fitness website but without any response.

I would like to request that Planet Fitness reimburse me for the past year's monthly fee that was debited from my account.

Regards Antonie Johan Smith

******************************* Cancelation Email ******************************* Dear Antonie Smith

Your membership is due to cancel on 28-02-2018

Some important points to note:

• Your last debit order will be on 25-02-2018

• You will be able to access the club until 285-02-2018

Should you require any further assistance, please contact us on ***.

Kind Regards, Your Planet Fitness Team

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